Assessing the Quality of Digital Services in University Education from a Multi-Stakeholder Perspective: A Strategic Analysis Using the SWOT Matrix

Authors

  • Dr. Samia TOUMI

Keywords:

digital service quality, university education, strategic SWOT analysis, multi stakeholder evaluation

Abstract

This study set out to assess the quality ofdigital services in university education atBatna 1 University, looking at it from the perspectives of faculty, students, andadministrators using a strategic analysisbased on the SWOT matrix.

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References

Belloul, F. (2023). رقمنة قطاع التعليم العالي فيالجزائر: هل سيحقق شعار صفر ورق فيDigitalizing the[ الجامعة الجزائرية؟higher education sector in Algeria: Will the "Zero Paper" slogan be achieved in the Algerian university?]. *Al-Mufakkir Journal, 18*(1), 488–502.

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Published

2026-03-23

How to Cite

Dr. Samia TOUMI. (2026). Assessing the Quality of Digital Services in University Education from a Multi-Stakeholder Perspective: A Strategic Analysis Using the SWOT Matrix . Pegem Journal of Education and Instruction, 16(1), 2448–2461. Retrieved from https://pegegog.net/index.php/pegegog/article/view/4994

Issue

Vol. 16 No. 1 (2026): PEGEGOG

Section

Article

License

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