Factor Analysis of Student Satisfaction Levels with Online Learning in Higher Education during Pandemic COVID-19
DOI:
https://doi.org/10.47750/pegegog.14.04.10Keywords:
E-learning, Online Learning, Factor Analysis, Student satisfactionAbstract
This study aims to determine student satisfaction with online learning in higher education, the factors that influence it, and the most dominant factors. Data were collected via the survey method by distributing questionnaires and analyzing the responses using factor analysis. The results show an average score for student satisfaction with online learning of 3.82 out of 5. Five variables consisting of 12 indicators were used to measure student satisfaction with online learning. Following the factor analysis process, these 12 indicators were reduced to two factors that affect the level of student satisfaction, namely professional and competent teaching staff, and the technical factor. The most dominant factor was professional and competent teaching staff, the three most dominant indicators of which were good communication, personal attention, and understanding of students.
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