Global practices in ensuring and improving the quality of education during crises

Authors

  • Liudmyla Mialkovska Doctor of Philological Sciences, Professor, Foreign and Ukrainian Philology Department, Faculty of Digital Educational and Social Technologies, Lutsk National Technical University, Lutsk, Ukraine. https://orcid.org/0000-0002-9044-1496
  • Nataliia Vavdiiuk D.Sc., Professor, Head of Management Department, Faculty of Business and Law, Lutsk National Technical University, Lutsk, Ukraine. https://orcid.org/0000-0001-9100-3722
  • Nataliia Koretska PhD in Economics, Associate Professor, Department of Management, Faculty of Business and Law Lutsk National Technical University, Lutsk, Ukraine. https://orcid.org/0000-0003-1820-5509
  • Iryna Zabiiaka Candidate of Pedagogical Sciences, Associate Professor, Foreign and Ukrainian Philology Department, Faculty of Digital Education and Social Technologies, Lutsk National Technikal University, Lutsk, Ukraine. https://orcid.org/0000-0002-9535-5490
  • Olha Pimenova PhD in Sociology, Associate Professor, Department of Social and Humanitarian Technologies, Department of Social and Humanitarian Technologies, Faculty of Digital Educational and Social Technologies, Lutsk National Technical University, Lutsk, Ukraine. https://orcid.org/0000-0003-3384-6806
  • Larysa Pylypiuk Candidate of Philological Sciences, Associate Professor, Department of Foreign and Ukrainian Philology, Faculty of Digital Educational and Social Technologies, Lutsk National Technical University, Lutsk, Ukraine. https://orcid.org/0000-0003-4270-3436
  • Liudmyla Stryzheus PhD in History, PhD in Economics, Associate Professor, Department of Management, Faculty of Business and Law, Lutsk National Technical University, Lutsk, Ukraine. https://orcid.org/0000-0003-1820-5509

DOI:

https://doi.org/10.47750/pegegog.15.03.01

Keywords:

crisis management, quality management, crises, higher education

Abstract

Emergencies can hurt the activities of higher education institutions (HEIs), their resources and their management to provide quality educational services. The article aims to study the international experience of higher education institutions in managing the quality of education in crises. The methodology is based on the analysis of secondary data from a survey of representatives of 489 European higher education institutions in April-July 2023 on the main trends in higher education. The results demonstrate the change in the overall management strategies of HEIs in Europe under the influence of the coronavirus crisis and after its end. In 2023, the level of attention of universities to students’ mental health increased, as did the demand for blended learning and its prevalence. Administrative staff of higher education institutions are more likely to use remote forms of employment in their activities. The practice of online acceptance of applicants’ documents and online testing is becoming widespread in European HEIs. There are trends towards an increase in the importance of online marketing in higher education institutions. In the post-crisis management phase, the level of institutional readiness of European HEIs for emergencies and crisis management has also increased. The study also indicates the average level of prevalence of European HEIs’ response to the consequences of the military invasion of Ukraine and its impact on the educational sector. The practical significance of the work is to identify changes in the management strategies of European higher education institutions under the influence of crises.

Downloads

Download data is not yet available.

References

Al-Janabi, A. S. H., Mhaibes, H. A., & Hussein, S. A. (2022). The role of learning organisations in crisis management strategy: A case study. Corporate & Business Strategy Review, 3(1), 8-21. https://doi.org/10.22495/cbsrv4i1art1.

Bojović, Ž., Bojović, P. D., Vujošević, D., & Šuh, J. (2020). Education in times of crisis: Rapid transition to distance learning. Computer Applications in Engineering Education, 28(6), 1467-1489. https://doi.org/10.1002/cae.22318

Bush, T. (2020). Managing a crisis: A contemporary challenge for all educational leaders. Educational management administration & Leadership, 48(6), 959-963.

Chatzipanagiotou, P., & Katsarou, E. (2023). Crisis management, school leadership in disruptive times and the recovery of schools in the post COVID-19 era: A systematic literature review. Education Sciences, 13(2), 118. https://doi.org/10.3390/educsci13020118

Coombs, W. T. (2007). Ongoing crisis communication: Planning, managing, and responding. Sage.

European University Association. (2024). Data for EUA Trends 2024 - European higher education institutions in times of transition [Data set]. Zenodo. https://doi.org/10.5281/zenodo.13768235

Gaebel, M., & Zhang, T. (2024). European higher education institutions in times of transition. European University Association. https://www.eua.eu/images/publications/Publication_PDFs/Trends_2024.pdf.

Gherghina, R., Vaduva, F., & Postole, M. A. (2009). The performance management in public institutions of higher education and the economic crisis. Annales Universitatis Apulensis Series Oeconomica, 11(2), 639-645. https://d1wqtxts1xzle7.cloudfront.net/110661152/03-libre.pdf.

Grissom, J. A., & Condon, L. (2021). Leading schools and districts in times of crisis. Educational Researcher, 50(5), 315-324. https://doi.org/10.3102/0013189X211023112

Hidayat, D., Anisti, P., & Wibawa, D. (2020). Crisis management and communication experience in education during the covid-19 pandemic in indonesia. Jurnal Komunikasi: Malaysian Journal of Communication, 36(3), 67-82. https://doi.org/10.17576/JKMJC-2020-3603-05

Iacuzzi, S., Fedele, P., & Garlatti, A. (2021). Beyond Coronavirus: the role for knowledge management in schools responses to crisis. Knowledge Management Research & Practice, 19(4), 433-438. https://doi.org/10.1080/14778238.2020.1838963

Kercher, J., Westfeld, B. (2020). Targeted support for universities in crisis management. COVID-19 and the impact on international student mobility in Germany. https://static.daad.de/media/daad_de/pdfs_nicht_barrierefrei/derdaad/analysen-studien/daad_2020_covid19_and_the_impact_on_international_student_mobility_in_germany.pdf.

Martínez-Campillo, A., & Fernández-Santos, Y. (2020). The impact of the economic crisis on the (in)efficiency of public Higher Education institutions in Southern Europe: The case of Spanish universities. Socio-Economic Planning Sciences, 71, 100771. https://doi.org/10.1016/j.seps.2019.100771

Mialkovska L., Herasymchuk H., Sushyk I., Martyniuk Y., Haponchuk O., Melnychuk Y. (2023a). Management models and methods in modern education: information technologies, sustainability and development. Cadernos de Educação Tecnologia e Sociedade, 16(2), 94-108. http://www.brajets.com/index.php/brajets/article/view/1256

Mialkovska L., Redchuk R., Sushyk I., Martyniuk Y., Maiboroda O., Savchuk N. (2023b). Social Management and Digital Communications as Important Components of Modern Higher Education. Cadernos de educacao tecnologia e sociedade, 16 (1), 143 - 152. http://brajets.com/index.php/brajets/article/view/1181.

Mialkovska L., Maiboroda O., Koretska N., Martyniuk Ya. (2024). Contemporary Management Innovations in Shaping the Educational Process: Insights from Europe [J], Archives Des Sciences, 74(6), 51 - 58. https://doi.org/10.62227/as/74607

Mitroff, I. I. (1994). Crisis management and environmentalism: A natural fit. California management review, 36(2), 101-113. https://doi.org/10.2307/41165747

Ovie, G. (2022). Crisis response in higher education: insights from educational leaders. Journal of Educational Thought/Revue de la Pensée Educative, 55(1), 43-68. https://www.jstor.org/stable/27340058.

Samawı, F. (2021). Educational crisis management requirements and its relation to using distance learning approach: A cross-sectional survey of secondary stage schools in al-balqa’a govern orate during COVID-19 outbreak from the perspectives of teachers. Turkish Online Journal of Distance Education, 22(3), 196-212. https://doi.org/10.17718/tojde.961837

Tokel, A., Ozkan, T., & Dagli, G. (2017). Crisis management skills of school administrators in terms of school improvement: scale development. Eurasia Journal of Mathematics, Science and Technology Education, 13(11), 7573-7579. https://doi.org/10.12973/ejmste/80152

Downloads

Published

2025-03-27

How to Cite

Mialkovska, L., Vavdiiuk , N., Koretska , N., Zabiiaka, I., Pimenova, O., Pylypiuk, L., & Stryzheus, L. (2025). Global practices in ensuring and improving the quality of education during crises. Pegem Journal of Education and Instruction, 15(3), 1–8. https://doi.org/10.47750/pegegog.15.03.01

Issue

Vol. 15 No. 3 (2025): EARLY VIEW

Section

Article

License

Copyright (c) 2025 Pegem Journal of Education and Instruction

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

NonCommercial — You may not use the material for commercial purposes.

No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.