Modeling Organizational Excellence with Data Envelopment Analysis Approach in Kerman Municipality
Keywords:
Organizational Excellence, Data Envelopment Analysis, Kerman MunicipalityAbstract
In this study, recognizing the importance of performance evaluation and achieving organizational excellence, an effort has been made to combine both qualitative and quantitative approaches. This involves using models derived from Total Quality Management (TQM), under the label of Organizational Excellence Models, and mathematical models of Data Envelopment Analysis (DEA). The aim is to present a model for organizational excellence in the Kerman Municipality in 2015 that incorporates the benefits of both methods while minimizing their drawbacks.
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References
Anvari Rostami, Ali Asghar, Azar, Adel, Khodadad Hosseini, Seyed Hamid, (2002), "Designing a Performance Evaluation System for the Country's Executive Agencies", The First Performance Management Conference, University of Tehran.
Azar, Adel, Memariani, Azizaleh, (2005), AHP "A New Technique for Group Decision Making", Danesh Management, No. 27 and 28, Winter.
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